Refund policy

Refund, Cancellation, & Pickup Policy 

Because our baked goods are freshly made to order, we do not accept physical retuns of any food items. Please review our specific policies below regarding cancellations, market pickups, and order issues.

1.Cancellations & Modifications

• No Modifications: Once an order is placed, it cannot be modified or changed. Please double-check your cart before checking out.
• Cancellation Window: You can cancel your order for a full refund up to 24 hours after the order was originally placed.
• Late Cancellations: Any cancellation requests made after that 24-hour window are non-refundable, as ingredients are allocated and preparation begins specifically for your custom order.

2. Missed Market Pickups

• Holding Orders: If you chose "Market Pickup" and do not collect your order during our stated Thursday market hours, your items will be forfeited.
• No Refunds for No-Shows: We cannot offer refunds or credits for missed pickups, as your items were baked fresh specifically for you and cannot be resold.

3. Delivery Issues

• Wrong Address: Please double-check your delivery address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
• Delivery Windows: We make our local deliveries on Saturdays. If you will not be home, please leave a clean, shaded cooler on your porch for us to place your baked goods inside. We are not responsible for items left unattended.

4. Quality Issues or Incorrect Orders

• Your satisfaction is our top priority! If there is a mistake with your order, or if you experience a quality issue, please contact us within 24 hours of receiving your items.
• Please email us at michiscasita@outlook.com with your order number and a photo of the issue so we can make it right via a refund or store credit.